This Public Offer Agreement ("Agreement") is entered into by and between the Client ("Client") and Sana Mentoring Inc. ("Company"), a business registered in Montreal, Quebec, Canada. It outlines the terms under which the Company provides coaching and informational-consulting services.

By booking or purchasing services through the Company’s website or any affiliated platform, the Client confirms full acceptance of this Agreement.

1. SUBJECT OF THE AGREEMENT

1.1. The Company agrees to provide personal development coaching and informational-consulting services (hereinafter referred to as the “Services”) to the Client. These Services may include one-on-one coaching sessions, online consultations, and access to educational digital content.

1.2. The Services are not medical, psychological, psychiatric, or therapeutic in nature. They are intended solely for personal growth, emotional awareness, and life optimization through coaching techniques, including but not limited to Neuro-Linguistic Programming (NLP), Cognitive Behavioral Techniques (CBT) and intuitive guidance.

2. SERVICE DESCRIPTION

2.1. Services may include, but are not limited to:

• Coaching sessions

• Recorded materials (video/audio)

• Exercises, assignments, and additional resources

2.2. Services may be delivered in person, online, or by phone.

2.3. The Company may assign personal development tasks between sessions. While optional, these tasks are strongly encouraged for optimal progress.

2.4. The Client may contact the Company between sessions for clarification or administrative inquiries. The Company will respond within a reasonable timeframe during business hours.

3. SERVICE DELIVERY TERMS

3.1. Services may be delivered online or in person, as mutually agreed upon prior to each session.

3.2. Session times are scheduled in advance via the Company’s booking system or through direct communication.

3.3. Standard session duration is 60-90 minutes unless otherwise specified.

3.4. All session materials remain the intellectual property of the Company and are provided for the Client’s personal use only.

4. RESPONSIBILITIES

4.1. The Company agrees to provide coaching, mentoring, and self-development services in a professional and ethical manner, utilizing methods such as Neuro-Linguistic Programming (NLP), Cognitive Behavioral Techniques (CBT).

4.2. The Client understands that the effectiveness of the Services depends largely on their own efforts, participation, and individual circumstances. While the Company will support the Client to the best of its abilities, results cannot be guaranteed.

4.3. The Client assumes full responsibility for all decisions and actions taken during or after the coaching process. The Company is not liable for any loss, damage, or lack of progress related to trauma recovery, emotional development, relationships, career, business outcomes, or any personal or professional matters.

4.4. The Services do not constitute legal, financial, medical, or psychological advice or treatment.

5. FEES AND PAYMENT

5.1. The Client agrees to pay the fees as published on the Company’s website or as communicated directly.

5.2. Full payment is required prior to service delivery, unless otherwise agreed.

5.3. Accepted payment methods include credit/debit cards and other supported payment platforms.

5.4. All fees include applicable taxes, unless stated otherwise.

5.5. Receipts and/or invoices are available upon request. Where a receipt is requested by the Client, it will be provided via email to the address associated with the Client’s account.

6. CANCELLATION AND RESCHEDULING

6.1. The Client may cancel or reschedule a session with a minimum of 48 hours’ notice.

6.2. Sessions cancelled within 48 hours or missed without notice are non-refundable.

6.3. Exceptions may be made at the Company’s sole discretion in cases of emergency.

6.4. Refunds for prepaid coaching sessions may be granted upon written request by the Client.

6.5. No refunds shall be issued for any sessions that have already been used, attended, or partially delivered.

7. CONFIDENTIALITY AND DATA PRIVACY

7.1. All personal information shared during sessions is kept confidential, except where disclosure is required by law.

7.2. The Company complies with the Quebec Civil Code and the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding data protection and handling.

7.3. Personal data will not be shared with third parties without the Client’s explicit consent.

8. ETHICAL DISCLAIMER

8.1. The Services are not a replacement for medical, psychological, or psychiatric care. Clients should consult qualified healthcare providers for health-related concerns.

8.2. The Company does not diagnose, treat, or cure any conditions. Coaching results depend on the Client’s personal commitment and participation.

8.3. The Client remains fully responsible for all actions and decisions resulting from the Services.

9. LIABILITY

9.1. The Company is not liable for any direct or indirect damages arising from the use or inability to use the Services.

9.2. The Client releases the Company from all liability associated with the outcomes of the Services.

10. CLIENT ACKNOWLEDGEMENT

By booking or purchasing Services, the Client acknowledges and agrees that:

• Coaching is not a substitute for therapy or medical treatment.

• The Company operates in an unregulated industry and does not hold formal accreditation.

• The Services do not replace mental health or addiction treatment.

• The Client engages voluntarily and is responsible for their personal growth.

• The scope, confidentiality, and ethical principles of the Services have been clearly explained.

• The Client releases the Company and its representatives from any liability.

• The Client confirms that they are entering this Agreement voluntarily, without coercion or misrepresentation.

11. TERMINATION UNDER EXCEPTIONAL CIRCUMSTANCES

The Company reserves the right to terminate this Agreement under exceptional circumstances, including but not limited to:

• Illness, bereavement, or personal unavailability

• Inappropriate behavior by the Client

• Conflicts of interest

• Any situation deemed by the Company to render continued services impractical or unethical

Where possible, advance written notice will be provided. If terminated early, the Client will receive a refund for undelivered services. However, in cases involving misconduct or breach of this Agreement by the Client, the Company may withhold or reduce the refund to account for any damages incurred.

12. FINAL PROVISIONS

12.1. This Agreement is governed by the laws of the Province of Quebec, Canada.

12.2. Any disputes shall be resolved amicably or through the competent courts of Quebec.

12.3. The Company reserves the right to amend this Agreement at any time. The most current version will be available on the Company’s website.

12.4. By submitting payment or booking a session, the Client agrees to all terms contained in this Agreement.

CLIENT AGREEMENT CONFIRMATION

By submitting payment or booking a session, you confirm your full understanding and agreement to the terms outlined above.

SANA MENTORING INC.

Montreal, Quebec, Canada

🌐 www.sanamentoring.com

📧 info@sanamentoring.com

📧 order@sanamentoring.com