This Public Offer Agreement ("Agreement") is entered into by and between the Client ("Client") and Sana Mentoring Inc. ("Company"), a business registered in Montreal, Quebec, Canada. It outlines the terms under which the Company provides coaching, workshops, case studies, and digital educational materials.

By booking or purchasing services through the Company’s website or any affiliated platform, the Client confirms full acceptance of this Agreement.

1. SUBJECT OF THE AGREEMENT

1.1. The Company agrees to provide personal development coaching, workshops, case studies, digital educational materials and informational-consulting services (hereinafter referred to as the “Services”) to the Client.

1.2. The Services are not medical, psychological, psychiatric or therapeutic in nature. They are intended solely for personal growth, emotional awareness and life optimization through coaching techniques, including but not limited to Neuro-Linguistic Programming (NLP), Cognitive Behavioral Techniques (CBT), workshops and intuitive guidance.

2. SERVICE DESCRIPTION

2.1. Services may include, but are not limited to:

• One-on-one coaching sessions

• Group Workshops and Case Studies

• Recorded materials (video/audio)

• Digital Workbooks and other downloadable content

• Exercises, assignments, and additional resources

2.2. Services may be delivered in person, online, or by phone.

2.3. The Company may assign personal development tasks or exercises between sessions or workshops. While optional, these are strongly encouraged for optimal results.

2.4. All digital workbooks and case study materials are provided for personal, non-commercial use only. Redistribution, resale or modification without written consent of the Company is strictly prohibited.

3. SERVICE DELIVERY TERMS

3.1. Services may be delivered online or in person, as mutually agreed prior to each session or workshop.

3.2. Session and workshop times are scheduled in advance via the Company’s booking system or through direct communication.

3.3. Standard coaching session duration is 60–90 minutes unless otherwise specified. Workshops and case studies may vary in length and format as described in the event details.

3.4. All materials, including digital workbooks, remain the intellectual property of the Company. Clients receive a limited, personal-use license only.

4. RESPONSIBILITIES

4.1. The Company agrees to provide coaching, mentoring, workshops, case studie and self-development services in a professional and ethical manner.

4.2. The Client understands that effectiveness depends largely on their own efforts, participation and circumstances. Results cannot be guaranteed.

4.3. The Client assumes full responsibility for all decisions and actions taken during or after use of the Services.

4.4. The Services do not constitute legal, financial, medical or psychological advice or treatment.

5. FEES AND PAYMENT

5.1. The Client agrees to pay the fees as published on the Company’s website or as communicated directly.

5.2. Full payment is required prior to delivery of coaching sessions, workshops, case studies or access to digital workbooks.

5.3. Accepted payment methods include credit/debit cards and other supported payment platforms.

5.4. All fees include applicable taxes, unless otherwise stated.

5.5. Receipts or invoices are available upon request.

6. CANCELLATION, REFUNDS AND DIGITAL PRODUCTS

6.1. Coaching sessions may be cancelled or rescheduled with a minimum of 48 hours’ notice.

6.2. Sessions cancelled within 48 hours or missed without notice are non-refundable.

6.3. Workshops and case study bookings are non-refundable once purchased, except where the event is cancelled by the Company.

6.4. Digital workbooks and downloadable products are non-refundable once access has been granted.

6.5. Refunds for prepaid coaching sessions may be granted upon written request by the Client. No refunds shall be issued for services already delivered.

7. CONFIDENTIALITY AND DATA PRIVACY

7.1. All personal information shared during coaching, workshops, or case studies is kept confidential, except where disclosure is required by law.

7.2. The Company complies with the Quebec Civil Code and the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding data handling.

7.3. Client data will not be shared with third parties without explicit consent.

8. ETHICAL DISCLAIMER

8.1. The Services are not a substitute for professional healthcare.

8.2. The Company does not diagnose, treat or cure any medical or psychological conditions.

8.3. Coaching and workshops are for educational and self-development purposes only.

9. LIABILITY

9.1. The Company is not liable for any direct or indirect damages arising from the use or inability to use the Services, including digital workbooks.

9.2. The Client releases the Company from liability related to outcomes of coaching, workshops, or self-study.

10. CLIENT ACKNOWLEDGEMENT

By purchasing or booking, the Client acknowledges that:

• Coaching and workshops are not substitutes for therapy or medical treatment.

• Digital workbooks are for personal, educational use only.

• The Company does not guarantee results.

• The Client voluntarily engages and is responsible for their outcomes.

11. TERMINATION UNDER EXCEPTIONAL CIRCUMSTANCES

The Company may terminate this Agreement under exceptional circumstances, including:

• Illness, bereavement, or unavailability

• Inappropriate conduct by the Client

• Conflicts of interest

• Any situation deemed impractical or unethical by the Company

Refunds will be provided for undelivered services, except in cases of Client misconduct or breach of Agreement.

12. FINAL PROVISIONS

12.1. This Agreement is governed by the laws of the Province of Quebec, Canada.

12.2. Disputes shall be resolved amicably or through the competent courts of Quebec.

12.3. The Company reserves the right to amend this Agreement at any time. The most current version will be available on the Company’s website.

12.4. By booking or purchasing Services, the Client agrees to all terms contained herein.

CLIENT AGREEMENT CONFIRMATION

By submitting payment or booking, you confirm your full understanding and agreement to the terms outlined above.

SANA MENTORING INC.
Montreal, Quebec, Canada

🌐 www.sanamentoring.com
📧 info@sanamentoring.com
📧 order@sanamentoring.com